Power BI Pro Licenses Not Assignable – Help Needed!

[Jaan]

Hi everyone,

 

I'm in a bit of a bind and hoping someone here might have some insight. About a month ago, we purchased 5 Power BI Pro licenses. They show up correctly on our Microsoft agreement page, but we're completely stuck when it comes to assigning them to our users.

 

We've been going in circles with Microsoft support, getting bounced between Office 365, Entra (Azure AD), and Power BI support teams. Each time, we have to re-explain everything and repeat the same troubleshooting steps. To make matters worse, they've now stopped responding to our replies.

 

Has anyone else experienced this? We can see the 5 licenses on our agreement, but the option to assign them to users just isn't there, or we're missing something crucial. We've had these licenses for a month now and haven't been able to use them, which is incredibly frustrating.

 

Any help or suggestions would be greatly appreciated! Thanks in advance.