Sccm netsupport DNA deployment

[dsharman]

I'm sure there is a very simple way to do this . But I have been trying to deploy netsupport DNA client through sccm.

 

I have the MSI, the .ini file and the license file all in the folder which is the content location in sccm.

 

Deployment command is msiexec /I <DNA client.msi> /qn /verysilent  (think that's right,I'm not on py pc currently)

 

It installs ,but has not got the server address ,and also is hidden from add remove programs , we can fix the server as advised from Paul B at netsupport to set this via gpo ,so that's not an issue, but it seems like the .ini is not being used.

 

I have looked in ccmcache on the client and it's only the .MSI in the folder, is there anything I need to do to tell it to download everything in the content location? Or should I be putting it in a package ?

 

What is everyone else doing for this, I'm sure I've done it before at a previous school without issues.

[Steve21]

Depending how you set it up, if it's missing files it's most likely you deployed it once, then added the files after and haven't run the "Update Content" option yet. If not the live folder won't have the additional files. 

Were they added in after it was already made the package/application etc?

Steve

[dsharman]

I dont remember that, I did try redistribute earlier but didn't make a difference.

 

However I have removed and re-added the deployment type but ran out of time to test before leaving today, I just wanted to check that my method lined up with how others are doing it 

[NetSupportTechSupport]

Hi Daniel,

 

I have emailed you from the ticket I raised in the Support database.

[dsharman]

just to update this thread for anyone that finds it, the issue was resolved after I re-added the deployment type, not sure why redistribute content (or even remove and they distribute) didn't have the same affect