Sign in app

[mavhc]

Started setting up Signinapp, some questions:

 

Does night mode work for you? It's activating at the wrong time, time zone is set to BST via MDM

 

Does anyone have a better email address than support@, they can't understand I'm submitting bug reports, not support questions

 

Bug: You can't create an Entra synced group if you don't have the M365 roles to allow it, requesting an api token fails because the group fails to be created as soon as you request access

[Steve21]

Did you check the time zone set in SignInApp admin console?

 

Think that’s the one it uses rather than the hardware iPad 

 

Steve

[mavhc]

Timezone is correct, also the help search is broken as it doesn't find the word

[SignInApp]

Hi @mavhc

 

I have just seen your post. Sorry you have been experiencing some initial configuration issues.

support@signinapp is the the best email address to use however you can also use our online chat to speak to someone 24Hrs a day Mon-Fri. Our help guides are also published at 

 

I am in Product and not support myself, but I can confirm that the creation of an Entra sync group in the portal does require the person creating the group to be a global admin. Having another admin approve this after the fact is not currently supported.

Regarding the night mode, as this is a setting within the app settings, this uses the time on the iPad and not the time of the site. We are looking at changing this soon as we are building new configuration pages for many of the app settings within the portal so they can be centrally managed.

 

Thanks

Gary

[mavhc]

17 minutes ago, SignInApp said:

Hi @mavhc

 

I have just seen your post. Sorry you have been experiencing some initial configuration issues.

support@signinapp is the the best email address to use however you can also use our online chat to speak to someone 24Hrs a day Mon-Fri. Our help guides are also published at 

 

I am in Product and not support myself, but I can confirm that the creation of an Entra sync group in the portal does require the person creating the group to be a global admin. Having another admin approve this after the fact is not currently supported.

Regarding the night mode, as this is a setting within the app settings, this uses the time on the iPad and not the time of the site. We are looking at changing this soon as we are building new configuration pages for many of the app settings within the portal so they can be centrally managed.

 

Thanks

Gary

Thanks, been messaging support@ without much luck.

 

Can I suggest: 1. whenever night mode settings are changed, reset the brightness level to light/dark

2. Whenever you go into settings, set the brightness back to high anyway

3. A debug mode that will send me emails or similar when the brightness changes

 

The time on the ipad is correct, and the time shown in the app is correct, and the times on the website people sign in/out are correct. The timezone is set to europe/london via MDM and on website configuration for that site

 

Can you put the Entra problem in the documentation please, and also update it to say Entra not Azure I guess

 

Re searching the documentation, I searched for timezone, no results, but it is there, so search is broken somehow. 

[Edu-IT]

I don't have any issues with night mode which I know doesn't help with the issue you're having, but as you asked, I figured I'd just let you know it can/does work.

[SignInApp]

Thanks @mavhc, I have reviewed the support tickets including the feature requests and can see that these have been closed. Our support team record all feature requests for us and these are reviewed for consideration regularly.

As an existing customer, you can also send feature suggestions to [email protected] , but this address should not be used for support or problems as it is only sent to the product team and is not 24Hr.

 

I have recorded your suggestions for improvements to night mode and these will be considered in our future app updates. We are actually building a new app that will also support Android devices this year along with the other centralised portal control options.

We are very proud of our support services, so I am sorry if you feel you have not been getting the responses you need. I have asked a Manager to review and reach out to you directly to address any concerns.

 

Thanks

Gary

[mavhc]

Thanks, can all companies just implement https://xkcd.com/806/ please, the support is probably great for non technical people