HP SAN Woes

[kidpressingbuttons]

Looking for any advice on my horrendous HP SAN. 

 

HPE 1050 SAN

 

We had a complete failure of the unit last week. The disk group became quarantined. We had a single disk failure on a raid 6 array so unsure why replacing a disk did not resolve this. 

 

Not interested in restoring the data as all was backed up elsewhere. Would like to fully reset the unit but unable to access the device at a CLI level. When connecting via SSH or the serial console port all we get are bash command access which from what I have read is the low level OS access.

 

I have tried:

Boot the unit with and without disks installed

Removed controllers and tried each independently in both slots

Ran the clear config commands over ssh

Ran the firmware utility from HP to recover the firmware on each controller. 

 

Nothing has helped and the unit continues to not function. All advice online and from HP is to contact HP support. 

 

Can anyone save my remaining sanity?

 

 

[CrootUK]

https://techslaves.org/2017/02/25/hpe-msa2040-password-recovery-factory-reset/

[Ksieluzycki]

I have the password and can access the device. 

[PotNoodleTech]

So have you contacted HP support?  That is if you have a current support contract on the unit.  If not I guess your on your own and hopefully some edugeekers that own those SANS will join in.

[CrootUK]

What were the clear commands you ran? "reset configuration factory" ?

 

By not function after the factory reset what do you mean? non responsive admin ui? errors? 

 

Edit: oh I'm lost, the OP wasn't the responder? same person or?

Edited June 9, 2025 by CrootUK

[kidpressingbuttons]

No support contract anymore- being replaced in the summer so not the end of the world. Just nice to get it working again if possible. 

 

Have been able to reset to factory defaults for passwords. Can access via console cable or ssh but only at a bash level. Not CLI. 

 

Web GUI no longer accessible.