Arc agent status offline

[Bankesy]

Good afternoon,

 

Hoping somebody has seen this issue before, as I'm pretty new to managing VMs through Azure Arc.  Essentially, everything was fine with this one particular VM until I applied Windows updates, and it has not come back online.

 

I don't even have the option to switch it on. Does anybody know what I can do in this situation, please?

 

Thanks

[Bankesy]

Update: connected to the VM in question through HyperV Manager, but options to start or stop the NPS service in NPS snap-in are greyed out.

 

For context, VM is Always-On VPN.

[Bankesy]

Update: VIrtual VPN server had lost some of its routes because they had not been added as persistent.

 

Still can't manage it through Azure Arc though.