Cannot install Photoshop Elements

[ssiruuk2]

We recently got in a load of macbooks that have been setup to bind to AD etc and they have all been built off the same disc image, one of the software titles they need is Adobe Photoshop Elements (was given this after the image was built grrrrr!); on all but one it installs fine and runs.

 

On the problem machine you try and run setup, the jumping icon appears in teh dock as you'd expect; you get prompted for the Administrator password which was soon as you enter it the setup icon in the dock just vanishes.. and then nothing.

 

Any ideas? My Mac knowledge is pretty limited to be honest.

 

Thanks

[mac_shinobi]

use disk util which is in applications --> utils to repair disk permissions and then go to the apple icon at the top left and do software update... make sure there aren't any updates.

 

Also what version of photo shop elements is it ( am presuming the intel version as apposed to the ppc version ) not sure if they made one for ppc but just double checking.

[kmount]

If it's just one, might be easier to reimage it?

[mac_shinobi]

If its the same image and they are having issues installing it now , will re imaging it just to come to install this software make any difference with regards to the issue(s) ?

[kmount]

It's only 1 of the imaged machines suffering from the problem. All others are fine from the OP.

[ssiruuk2]

Thanks for your replies everyone, its the latest version of Elements (6 I think) and this is trying to install on a brand new intel macbook.

 

all the rest of the macbooks installed fine - just this one causing me grief; going to try geckos suggestion now.

 

Thanks

[ssiruuk2]

I repaired the permissions and ran a software update but still have the same problem unfortunately

 

Any other ideas as I really dont want to reimage if at all possible as they were all bound to the AD and setup in Workgroup Manager (which I don't know a great deal about!) after the image was restored to each.

 

Thanks

[mac_shinobi]

If it is currently joined to both - are you using an account that has AD admin permissions or OD admin permissions or are you logging in as the local admin on that machine ?

 

What you could do is un join it from both OD and AD and then reboot and then log back on as local admin , install what you need to and then re join it to both.

[ssiruuk2]

I am logging in with a local admin account onto the macbooks, used the same login on all the machines.

 

I will give that a go and get back to you. Whats really annoying is you dont get any error message the bouncing setup icon just vanishes out of the dock.. run setup again, put the password in and it vanishes!