RELISH

[Koldov]

Anybody have any experience with this food ordering platform?

 

Lately we've been getting reports of issues with slow interactivity when children are choosing their picture or food (or both), slow to load, sometimes it whitescreens (frozen a few times as a blank white page when the children were selecting on the screen) meaning the teacher has to close the tab and log in again.

 

Feedback from the teachers include:

 

- One child pressed his 'picture' and was kicked back to home screen 3 times in a row.

- Another child was taken to the previous child's menu for around 10 seconds before it refreshed back to the correct one.

- Every time a child selects their 'face' the screen goes white for a period of time (between 6 and 40 seconds - yes I counted!)

- The majority of selections (whether a child, or food choice) took about an average of 15 seconds to load (and that was for each selection on every child).

- The food choices (in red) are difficult to see on the background.

 

Do these issues ring any bells with anyone? I have no idea where to start troubleshooting... it was OK for one teacher yesterday and then they have these issues the next day, it seems a bit random. Made more difficult by the fact that sometimes they say the interactive whiteboard is the problem so use their laptop and the next day they have the same issues whilst just using the laptop or even a desktop...

 

Based on the fact that Relish say that everything is OK on their end (and it must be our network, nobody else has reported any problems etc.), I looked at our connection 400/400mbps and that is not nearing capacity, I looked at our filtering and decryption and excluded all recommended URLs.

 

We ping their servers at +140ms which I didn't think was very good for an 'interactive' service platform, I've read that generally anything over 100 can produce a latency that is 'feels' slow. That doesn't change over the period of taking the register so it's not spiking during that time and our speed test remains a constant 400mbps.

 

Tracert shows all hops within our network and our connection through LGfL sub 10ms and then we seem to hit the route to their hosting (Netherlands to the US apparently) where we start seeing +140ms pings on all hops, is that acceptable?

 

There are no problems with any other cloud platform we use (TT Rockstars/Accelerated Reader/Google Classroom/Purple Mash)...

[Edu-IT]

I’ve sent you a DM with a query.

[Accura2k7]

Used them at a previous role a few years back with exactly the same issues, its heavily reliant on wifi strength, internet speed and equipment being used. If any of those are on the low side it plays up massively!

 

I once spent a whole week on lunch times tethering the tablets through my phone to prove the point.

 

I dont believe their platform is overly optimised for the amount of data it pulls down, i did suggest that the tablets cache the info looking for updates only but evidently this never took hold.