Unifi Cloud Hosted Woes

[Shaun_Dark_Lord]

Hi All

 

Last Thursday, I added a new SSID at one of our cloud-hosted Unifi sites (We have 16 schools all managed in one Unifi Cloud hosted instance). Adding the new SSID resulted in the following;

• All wireless clients across all 16 schools were booted off the WiFi for a few minutes.
  
• Switching over to a wired connection allowed us to see a list of Unifi sites, but attempting to select any of them timed out.
  
• Attempting to access the Unifi support site to log a ticket also timed out.
  

 

Everything did eventually come back up, and I logged a ticket with Unifi.

 

Unifi checked their logs, and informed me;

 

"Hi Shaun,

 

After discussing with my team, I can confirm that the behavior you encountered did not affect client or UniFi device connectivity. Access via incognito windows or local connections remained fully operational. The problem was identified and resolved with a service update earlier this morning, and the Site Manager is now working as expected.

 

Best,

 

UI Support

Ubiquiti Inc."

 

Which is interesting - Not sure why we didn't think of firing up an incognito window to solve the issue of being disconnected from the WiFi.......

 

The next morning, I got in early to attempt the SSID change again. Same result (at least locally). Updated the Unifi ticket. Radio silence.

 

Anyone experiencing similar issues? Anyone using cloud hosting and NOT currently experiencing issues?

[speakercon]

I've not used the cloud controller, only the onsite one and I noticed that most SSID changes do kick everyone off the wifi for a few minutes. I assumed this was normal, not sure.

 

The ticket response obviously makes no sense.

 

Could it be something to do with your web filtering?

[Shaun_Dark_Lord]

I've not used the cloud controller, only the onsite one and I noticed that most SSID changes do kick everyone off the wifi for a few minutes. I assumed this was normal, not sure.

 

The ticket response obviously makes no sense.

 

Could it be something to do with your web filtering?

 

That's interesting - Haven't been kicked off before.......

 

It's unlikely to be the web filtering - Everything comes back ~15 minutes after making a config change.

[ZeroHour]

I've not used the cloud controller, only the onsite one and I noticed that most SSID changes do kick everyone off the wifi for a few minutes. I assumed this was normal, not sure.

 

There are a bunch of config changes that can trigger that with SSID changes but I believe the latest firmware has reduce the amount of "all kicked off" events.