Youtube "video unavailable" for some accounts

[fiza]

We have a Google tenancy for our Trust with some of our schools as sub domains. We have Trust accounts and each school has their own Google accounts all under the same tenancy.

 

For example we have [email protected] and then we have [email protected] and [email protected]

 

 

The [email protected] since last week cannot view youtube videos and always gets "Video Unavailable" no matter which school site they try from.

 

[email protected] can view youtube videos at any of the school sites. The Trust Users are based at 1stSchool but cannot get youtube.

 

[email protected] since last week cannot view youtube videos and always gets "Video Unavailable" no matter which school site they try from.

 

If [email protected] uses a hotspot then youtube videos show.

 

We have had Google Support look at our console settings and they cannot see why Youtube videos would show as unavailable. As youtube is not a core service they refer us to Youtube for support which is nigh on impossible to get hold of!!

 

 

 

Has anyone come across this kind of issue?

[PrimaryNetMan]

If [email protected] is signed in and can access via un unfiltered connection sounds like a possible local filtering and/or DNS issue.

[fiza]

If [email protected] is signed in and can access via un unfiltered connection sounds like a possible local filtering and/or DNS issue.

 

We had the same thought but each school has their own firewall/filtering and DNS set up. The TrustUser could go to any school, even where other accounts can access youtube but still not be able to access youtube.

[titch]

Securly had this issue when using it's DNS/smartpac. They have had to disable YouTube filtering.

 

Have a look here

 

https://securly.status.io/

[fiza]

We still have this issue with youtube.

Has anyone come across this?