Smart Board MX065-V2-C -Stuck

[JATSO]

One of our Smart Board MX065's seems to be stuck in an endless update process, even after they turned it off (which they shouldn't have done) it just loops back into the update cycle so they are unable to use the board.

 

Is it just a case of waiting now?

or does anyone know how to hard reset one of these?

 

They have already tried the power off reboot trick.

 

[eddyc]

One of our Smart Board MX065's seems to be stuck in an endless update process, even after they turned it off (which they shouldn't have done) it just loops back into the update cycle so they are unable to use the board.

 

Is it just a case of waiting now?

or does anyone know how to hard reset one of these?

 

They have already tried the power off reboot trick.

 

[ATTACH=CONFIG]72600[/ATTACH]

 

I believe this is the same model that we have in one building and that there is a software update which corrupts the boot loader on the screens.

 

SMART offered an RMA (4-6 week turn around) 🤦♂️

 

Or alternatively provided files and instructions to do the recovery yourself via serial interface using putty.

 

I’m only on my mobile now but I’ll try to find the guide in the morning for you.

 

eddyc

[HKMLC]

I am also considering a new smart board and seeing your situation makes me very worried

[eddyc]

[emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji638]]][emoji6[emoji640][emoji637]][emoji6[emoji640][emoji637]][emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji637]]][emoji6[emoji640][emoji637]][emoji[emoji6[emoji640][emoji638]][emoji640][emoji640]]]I am also considering a new smart board and seeing your situation makes me very worried

 

This isn’t the latest generation of boards, we are on V[emoji639] now which haven’t had these issues and the software seems much quicker and more responsive.

 

eddyc

[eddyc]

Apologies, @JATSO - I have just pulled out the SMART case in my emails and ours was the MX065-V1 and not the MX065-V2-C so I don't think our recovery instructions or firmware will help you, sorry.

 

eddyc

[PotNoodleTech]

One of our Smart Board MX065's seems to be stuck in an endless update process, even after they turned it off (which they shouldn't have done) it just loops back into the update cycle so they are unable to use the board.

 

Is it just a case of waiting now?

or does anyone know how to hard reset one of these?

 

They have already tried the power off reboot trick.

 

[ATTACH=CONFIG]72600[/ATTACH]

 

They released an update that bricked the boards. You must have been unlucky enough for your board to pick it up.

 

Disable auto updates on Smartboards as they can't be trusted to test updates properly.

[JATSO]

Apologies, @JATSO - I have just pulled out the SMART case in my emails and ours was the MX065-V1 and not the MX065-V2-C so I don't think our recovery instructions or firmware will help you, sorry.

 

eddyc

 

Thanks @eddyc, its all sorted now, were up and running again, Smart Support sent me a recovery file late yesterday, took a couple of goes with different USB drives but found one that worked eventually which is now locked in my safe.