ChromeOS pupils cant print, but staff can. Cant find the setting to let pupils print.

[TwistedHelixis]

Just added the school printer to our Chromebooks using Google Workspace admin GUI.

 

When I open Chrome browser as a pupil, the print button is greyed out. Also, in Gdocs clicking print does nothing.

 

When I log in as a teacher, printing works.

 

I have locked at the printing settings under Devices > Chrome > settings > users / but both the pupil and staff settings look the same.

 

There must be somewhere I am missing a setting that has been applied to the pupils OU, but I cant find it and Google don't really make it very easy to workout.

 

Any ideas?

Edited November 7, 2024 by TwistedHelixis

[DGardiner]

Just added the school printer to our Chromebooks using Google Workspace admin GUI.

 

When I open Chrome browser as a pupil, the print button is greyed out. Also, in Gdocs clicking print does nothing.

 

When I log in as a teacher, printing works.

 

I have locked at the printing settings under Devices > Chrome > settings > users / but both the pupil and staff settings look the same.

 

There must be somewhere I am missing a setting that has been applied to the pupils OU, but I cant find it and Google don't really make it very easy to workout.

 

Any ideas?

grab a chromebook of each login go to chrome://policy and find the setting thats different or restrictions applied.

 

have you used google admin to install the printer? maybee not deployed to pupils?

[TwistedHelixis]

Thanks,

 

Ill give that a go when I am next at the school.

 

The printer is deployed to the pupils and is displayed in the settings > printer section when logged in as a pupil.

[TwistedHelixis]

Just been going through the settings (fun Sunday) and just noticed that in a different section, Devices > Chrome Browser > settings, the print setting was disabled for pupils.

 

The really odd thing is, now when I make a change in either, Devices > Chrome Browser > settings or, Devices > Chrome > settings, they both contain the same settings and point to the same page, where as before they had different settings.

 

Must have been some kind of Glitch.

 

Ill try to go over to the school tomorrow to do some onsite tests.