Intune "user context" apps don't always show up in Company Portal

[JaSauders]

Hi all. Scratching my head here with this one and still striking out... curious if anybody may have any thoughts.

 

We're using Intune, Windows 11 23H2, user driven setups. In a small-ish sample of our student device population, I'm finding that about 10% of our students cannot see all apps in Company Portal as available to install. Specifically, the dividing line seems to be whether the apps are user-behavior install or system-behavior install. To clarify, 100% of our devices can see system-behavior apps, but only 90% can seemingly see user-behavior apps. What's weird is I can't find a difference as I compare a problematic account/device to a working account/device, namely because:

 

- Licenses match

- Devices are updated and recently rebooted

- Both user accounts are in the exact same group, where that group is what's assigned to the app as available

- Both devices are compliant

- Both devices are identical (make, model, OS, OS version)

 

Unfortunately there are some MS Store UWP apps I want to make available to Company Portal for students to install on their own, but with a decent portion of our fleet just simply not seeing these apps, it makes it difficult to lean on as a trustworthy app delivery device. What's even more troubling is if I check a problematic device on Intune, it'll say under Managed Apps that an app is available to install (suggesting it's fine) yet on the actual device if I open Company Portal, it's 100% not there... it's as if Intune is straight up lying to me and I have no idea why...

 

Anybody see this before? Really struggling with finding a fault here.