Civica Cashless - Updating student IDs for Photo sync

[ovenchips]

Hi, wondering if this is an issue anyone else has ran into recently, as I'm stuck in a bit of a rut at the min.

 

Last summer one of the schools I manage swapped over from SIMS to Arbor, after all the contract change shenanigans - everything went smoothly in the migration except one issue: New student photos weren't syncing across to our tills in the kitchen.

 

Our sync chain for staff & student payments is as follows:

 

Arbor -> Wonde -> ParentPay -> Civica Cashless (On Prem)

 

I contacted Civica about this, and they said that all student ID's need to be prefixed with 1- for the sync tool to pick up their photos from Arbor, oddly this was not mentioned in the arbor integration meetings, but our staff were imported as 3-xxxx so there was no issue there and they all work as intended. Civica said that they can't resolve anything on their end without this ID change, but wouldn't really give any specific info other than "Other schools have had to do this as well".

 

I contacted Arbor/ParentPay/Wonde but didn't really get anywhere, nobody would take responsibility for the issue or tell me at which end it needed to be fixed from. I'd assume it'd be changing their IDs in Arbor and then pushing a sync across, but I'm concerned that ParentPay would then think we've got a thousand new students in the system and duplicate the lot!

 

Has anyone else had this issue recently, and can provide any tips or pointers? I'm going to contact all the companies in the chain again and make it my summer plan to get this resolved before September, so if I discover anything I'll whack it in here as well, but definitely curious to hear if anyone has had similar problems. Cheers!