Impero iOS Browser - Issues with M365

[CHiLL]

I have a case open with Impero regarding the page https://www.microsoft365.com/?from=PortalHome loading as a blank white page when accessing it via the Impero iOS browser app. If I access it on any of the other browsers installed on the iPad (Safari, Chrome and Edge), it loads as expected. Impero are unable to replicate the issue on their end, even using our test account that I changed and provided credentials for. If I go to https://outlook.office.com, it loads the emails as expected...it's just the portal landing page that I appear to be having issues with. I have confirmed that we have all the URLs and ports unblocked/allowed as necessary and I've even tried it with an unfiltered Wi-Fi, which also produces the same result.

 

They have asked me to remove an iPad from our MDM (Intune), but I'm reluctant to do that as it would be added back in automatically by Apple School Manager. I don't want to delete it from there, as it warns me that removing a device from ASM is irreversible. I do have a staff allocated school iPad that is linked to Intune, but not restricted like the student ones, meaning I can log in with my own Apple ID and install my own apps. I will have to bring it in on Monday and have a test with it.

 

Has anyone who uses the Impero iOS app encountered similar issues? If so, did you manage to resolve it and how?

[Michael]

My only suggestion is try temporarily installing the Classroom.cloud App as a comparable Safeguarding App. I can't see what bearing the MDM would have, given other domestic browsers work as expected and I suspect you've tried different networks too.

 

I realise keywords wouldn't be picked up, but it would test the browser rendering.

[CHiLL]

My only suggestion is try temporarily installing the Classroom.cloud App as a comparable Safeguarding App. I can't see what bearing the MDM would have, given other domestic browsers work as expected and I suspect you've tried different networks too.

 

I realise keywords wouldn't be picked up, but it would test the browser rendering.

Unfortunately I can't use Classroom.cloud as we don't have a contract with NetSupport and you need to log in in order to use their app.

[DGardiner]

im not familiar with intine but can you just exempt a device from all the policies? this would make it clean

 

 

what model are the ipads? if there EOL safari wont support the latest standards and can be a bit of a pain

[CHiLL]

im not familiar with intine but can you just exempt a device from all the policies? this would make it clean

 

 

what model are the ipads? if there EOL safari wont support the latest standards and can be a bit of a pain

I've tried it with an iPad that has no restrictions, only the enrollment profile settings, a specified WiFi profile and a filtering SSL certificate. I've also tried on a WiFi that I've turned off all filtering and ensured all specified Impero firewall rules are in place. The iPads are Gen9, running iOS 17.1. The fact that the site loads perfectly on Safari, Chrome and Edge on the same test iPads, even ones with all the restrictions in place, suggests it's an issue with either the Impero iOS app or the Impero server.

[Michael]

Unfortunately I can't use Classroom.cloud as we don't have a contract with NetSupport and you need to log in in order to use their app.

 

You can download the App for free off the App Store, then enter anything into the logon field.

[CHiLL]

You can download the App for free off the App Store, then enter anything into the logon field.

It's asking me to enter the site ID, account ID and Region in order to enrol, so I suspect it's not going to work. I will say though that NetSupport's app appears to be significantly more advanced than Impero's...like by more than a decade.

[Michael]

It's asking me to enter the site ID, account ID and Region in order to enrol, so I suspect it's not going to work. I will say though that NetSupport's app appears to be significantly more advanced than Impero's...like by more than a decade.

 

You might be able to populate anything manually in here. Never tried, as generally I use plists.

 

The CC App is pretty good to be fair, no real complaints about it.

[CHiLL]

You might be able to populate anything manually in here. Never tried, as generally I use plists.

 

The CC App is pretty good to be fair, no real complaints about it.

Ah you are right, it wasn't working for me because the site ID field is specifically two characters and I'd mashed a few. I did manage to get in and test the M365 Portal Home and it loads as it does on the other browsers, so it definitely appears to be an Impero app issue. It's a shame we aren't licensed with NetSupport (2.5 years left on our Impero contract I believe), as we want to be able to enforce users to log into the browser with their AD credentials.