Intune for Mac

[Bankesy]

Good morning,

 

Anybody out there using Intune to manage Mac devices?

 

Thoughts, problems, things to be aware of and general experiences all welcome

 

Thanks

[ColonelPanic]

Hi Bankesy,

 

We used Intune for Mac for about 3 years (2020-2023).

Overall management is fine, installing apps takes an age (as with most Intune app installs), the Azure/365 SSO policies seemed to work nicely. We did almost set up a Zero-touch install for them too.

 

The deal breaker for us was that some of the iMacs randomly dropped all configuration profiles from Intune, meaning students could no longer log in (as well as everything else that was set using a config profile). We'd be in our mac suites almost every day deleting the computer form Intune, and then adding it back to Intune manually. The manual Config Profile install from Intune then stopped working randomly (the iMacs just gave a SCEP enrolment error). Spending several days on the phone to Apple support, and subsequently Microsoft support (I'm talking 10+ hours on the phone to each), they just seemed to blame each other, and nothing ever got solved. It was quite annoying as they'd only just moved away from using Apple Configurator as the officially supported method of provisioning iMacs, and insisted that an MDM is used instead.

 

As we've never used them for anything other than mooching around the basics of Adobe Creative Cloud, and opening Microsoft Teams, I made the executive decision that enough was enough, and installed Windows 11 on them. One of the best time-saving decisions I've made.

 

If you do need a hand with anything, feel free to reach out via DM, I have a library of shell scripts that we deployed using Intune that were integral to making things work.

[Bankesy]

Thanks @ColonelPanic

 

Ours are in the Music suite and run Logic along with Sibelius so they are quite particular about wanting the Mac side of things but I do appreciate the advice.