Google Education 3 staff users have to authenticate every time they change computers

[athomashayter]

Hi All,

 

 

We have 2fa enabled but not currently enforced for our users but several of them that use multiple computers have to authenticate each device sometimes multiple times a day despite 'trusting this device'.

 

e.g Login to computer A -trust & authenticate, move to computer B - trust and authenticate, move back to computer A have to trust and authenticate again.

 

 

Cookies are enabled, not using private mode, not set to delete browsing history/cache/cookies on exit. AD Profile is the same as all our other users.

 

Have so far tried the following:

Cleared Google profile

Open another browser (Edge, Firefox, Safari)

Go to your Google Account and sign in

From the account page, on the left choose Security

Scroll down to 'your devices'

Sign out of all devices listed

Sign out of your Google account

Before signing back in;

Open Chrome

Go to settings (3 dots top right)

In the 'search settings' bar type in 'cookies'

Click on 'clear browsing data'

Click on 'advanced'

From the dropdown choose 'all time'

Make sure all boxes are ticked

Click on 'clear data'

Now open a new webpage and search for 'Google Account' sign back in making sure to tick the 'Remember this device' checkbox and authenticate.

Seems to be an issue on Chrome only (I know the obvious would be to just use Edge or W/E instead but they like Chrome)

 

Google have so far suggested the above as a fix... just hoping someone here may have encountered this before and found a fix?

 

Could it be something in their appdata?

 

We havent enforced MFA yet so they have disabled it to avoid having to keep authenticateing on the PCs .. but need to find a fix before it is enforced!

 

any and all help appreciated!

 

Kind regards,

Adam

[dhicks]

We have 2fa enabled but not currently enforced for our users but several of them that use multiple computers have to authenticate each device sometimes multiple times a day despite 'trusting this device'.

 

Possibly not quite the same thing, but Google does seem to have an upper limit of around half-a-dozen devices it'll let you log in to before it starts requiring you to re-authenticate again. There was nowhere we could find that would let us up that limit, so a few of our teachers that move around different classrooms a lot find themselves having to re-authenticate on a regular basis.

[k-strider]

we had some one constantly having to 2FA their google account and in the end after we cleared out all the chrome extensions it stopped.