Speaking to Microsoft impossible

[discoveranother]

Hi all,

 

Does anyone else have issues when it comes to speaking to someone at Microsoft, even when logging support calls via their M365, all calls get marked as category C, expect a response within 8 days.

 

Thanks all

[DarkMaster]

And then you get and American advisor so you only have 2 hours a day for a quick email exchange so it takes five times longer to fix anything.

[ZeroHour]

Its really weird, the last time I had a support issue i got a call back in an hour but that would have probably been a year and a half ago although it was to do with removing licenses.

[ThatBoringBloke]

I gave up on my support call when trying to deal with them. the contact was so few and far between I spent most of my time explaining the same issue over and over despite it already being logged and having supposedly been escalated.

I found it easy enough to speak to them, just not to get the result I wanted. They have a script and they stick to it.

[robintech]

Always been really good for me, only delayed after being escalated and then might be a day or so. I always opt for Email and rebuff any telephone contact options so not sure if that alters it.

[MartinT]

We go through our 365 reseller, Phoenix, who can escalate an issue to Microsoft on our behalf.

 

It works and I have often had a Microsoft person come back to me.

Of course, sometimes they have little knowledge and are unable to help anyway.

[Millgate_Jon]

All our 365 clients get level 1 and 2 support included as well as access to our Microsoft specialist team- sometimes it's nice just to be able to pick up the phone and speak to a person to talk though your issues and questions. Microsoft can be so confusing.

[PotNoodleTech]

There's no one to speak to Microsoft is just an AI Cortana took over quite a while ago...

[Norphy]

If it’s any consolation, I work for a Fortune 100 company and the support that we’re getting from Microsoft has been pretty dire as well.

[Roberto]

Same. It’s either unbelievably bad or unbelievably good. No in between at all. I’ve had one call where I ended up speaking to the dev team for the feature I was having trouble with, and another where I might as well have been speaking to Cletus the slack-jawed yokel.

[kevin_lane]

If I want support I just tend to go through my admin portal on office and usually within 12 hours I get a email or remote support - or are you wanting server / application support as I think you have buy through your reseller