InVentry - Issues with alerts

[MikeGreen]

Afternoon All,

 

I have a really strange issue with InVentry, we have alerts created which send notifications to members of staff when a student signs in late. Attendance get all the late notifications and heads of year get notifications of students in there year group. This had been working great until about 10 days ago when our attendance officers stopped getting the notification emails, HOY's still received these. logged with InVentry and call was closed an issue our side. Thing is if I do a message trace in 365 it comes back no results, so its like it not even trying to send. If I change one of the users email addresses in InVentry the alerts start working again but only for a day. No changes have been made to Inventry, O365 or LAN to cause the issue. Has anyone else had anything similar or would anyone have any ideas? Its really got me scratching my head.

 

Thanks

Mike

[enbiggen]

Thing is if I do a message trace in 365 it comes back no results, so its like it not even trying to send.

 

Doesn't Inventry use it's own email servers, so it wouldn't appear as sent via 365? (My notifications come from an address at inventryanywhere.co.uk.) If you're looking whether they've been sent, you might not be looking to see if they've been received - could they be stuck in quarantine?

[MikeGreen]

Thanks for the reply, what I meant by doing a message trace was that I can see nothing is hitting that mailbox from that address. I get other hits for other recipients but not to our attendance officers. I have just had a call logged today to that now another member of staff is now having the same issue but has been receiving them all last week. Nothing shows in quarantine, but I would expect when doing a message trace using the sender as [email protected] to see it hitting our domain and then being move to quarantine or to fail etc. its not even hitting our domain.

 

Thanks again for the reply.