Ruckus ZD1200 - SSID 2.4GHz Only

[CHiLL]

We'd like to create an IoT SSID that broadcasts on all APs, but doesn't use 5GHz. I can't seem to figure out if it's possible to do this. Looking this up brings up a few threads, including ones on here that @Net-Ctrl have responded to, but I'm still confused.

 

We have the following AP groups:

• System Default (contains almost all APs)
  
• Catering (contains the AP nearest to the canteen - so a specific SSID broadcasts on this AP only)
  
• Reception (contains the AP nearest to main reception- so a specific SSID broadcasts on this AP only)
  

 

We have the following WLAN groups:

• Default (contains almost all SSIDs, except for Reception and Catering)
  
• Catering (contains all SSIDs, except for Reception)
  
• Reception (contains all SSIDs, except for Catering)
  

 

Since we already have some groups created - how can I manage it so that I can broadcast an SSID everywhere that's only 2.4GHz?

[Net-Ctrl]

Hi @CHiLL - it gets a little complicated and beyond my expertise to succinctly explain or understand (simple marketeer here) we could however run a call with one of our SEs in order to achieve the above if that would help? Send me a PM and we can organise.

 

From my understanding - the change would be in the WLAN groups - you'd create an additional group with 2.4Ghz only. Create additional AP groups with 2.4 only SSIDs, where relevant. Within those 2.4Ghz only AP Groups update to 2.4Ghz WLAN Groups. One of my SE's will do a much better job of explaining.

[CHiLL]

Hi @CHiLL - it gets a little complicated and beyond my expertise to succinctly explain or understand (simple marketeer here) we could however run a call with one of our SEs in order to achieve the above if that would help? Send me a PM and we can organise.

 

From my understanding - the change would be in the WLAN groups - you'd create an additional group with 2.4Ghz only. Create additional AP groups with 2.4 only SSIDs, where relevant. Within those 2.4Ghz only AP Groups update to 2.4Ghz WLAN Groups. One of my SE's will do a much better job of explaining.

Thanks for your reply. I'd seen that in other threads asking the same thing, but it appears that an AP can only be a member of one AP group, which I think would mean that I'd have to choose which APs are broadcasting at 2.4GHz and which are at 5GHz? Also, at least two of our APs are already in other AP groups, so I'd have to choose between the existing configuration or this 2.4GHz option. We also don't have a support contract with Net-Ctrl/Ruckus and the last time one of your team reached out in this way, they said they wouldn't be able to assist because of that.

[Net-Ctrl]

No worries - yes the SE I briefly spoke with said it gets a bit complicated, but possible to do. Beyond my understanding though.

 

In regards to Support Contracts, it can vary. If we need to escalate to Ruckus, or access to firmware etc anything that involves Ruckus they will ask for a valid support contract. With requests that don't involve them and without a Net-Ctrl support contract in place, we don't tend to commit to making the changes/consultancy-type service but general advice/pointing in the right direction is fine, where capacity allows it. The offer stands for a quick call to discuss further.