IT Technician - upto 26k - Crosfields Private School, Reading

[sippo]

Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.

 

 To provide a professional first line technical advisory and diagnostic support service.

 To provide a professional and effective first line remote network monitoring and management service

 To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.

 To provide an effective communications interface for the school

 Provide 1st line technical support and call logging services to the school.

 To report and manage any incident that requires the services of a third party organisation.

 To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s

 To action any asset change in compliance with the Change Control Procedure

 To complete additional ad hoc project work, as required

 To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.

 To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.

 To keep the working area clean & tidy at all times

 Ensure compliance with ISO & Health & Safety policies and procedures

 

Key Requirements:

 Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.

 Working knowledge of Active Directory and Group Policy.

 Understanding of TCP/IP, DNS, DHCP and VLANs.

 Experience of using a call management system and working to SLAs.

 

 

 

Interpersonal and Communications Skills

 Excellent verbal and written communication skills.

 Pro-active approach to work.

 Ability to communicate complex technical issues to non-technical staff and pupils.

 Ability to communicate across wide range of ages, experience and abilities.

 Excellent customer relations skills.

 Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.

 Be able to work, unsupervised, on own initiative.

 Keep abreast of new developments in software and hardware.

 

 

25 Days Holiday + BH;

 

Company Sick Pay Scheme;

 

Life Assurance;

 

Cycle to Work Scheme;

 

Reduced Gym membership at select gyms;

 

Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal;

 

Employee Purchase Scheme;

 

Staff Entertainment Events

 

 

Onsite benefits:

 

Lunches to be provided during school term time

FOC onsite parking (electric vehicle parking also available)

Access to gym during allocated time

Access to swimming pool during allocated time

Shower facilities available onsite

Staff Room and refreshments available all year