Paxton Net2 Door not responding?

[Olliedawg]

Hi all, very strange one

 

I have a door in Net2 which gets an IP through DHCP & shows as online in the Net2 Server Config Utility. I can PING the door, using the IP given from DHCP. The door does not show as reachable in the Net2 Access Control, this is either with the IP from DHCP or static.

 

If I try to set a manual IP address (which is what I would want to do), this fails & the door then becomes unreachable. It doesn't matter what static IP i set, fails every time. The Net2 Server config utility briefly stops responding whenever I attempt to set a static IP, recovers & hangs at "Setting IP address" for a while - then eventually errors out.

 

I'm going to try set a reservation in DHCP but i'm a bit lost here..

[Olliedawg]

update : Managed to sort that issue by removing the doors & re-adding in Net2 Server config utility. I have now set static IP's on required doors

 

However now I can't detect the doors on Net2Access Control. I can manually add them in by entering ACU serial & name, however shows as not responding. Is there something im missing here

 

Update again! : now they're showing up again! Crisis over

Edited March 14, 2024 by Olliedawg

[Danp]

I've found they dip in and out when they feel like it. Normally have to power them off, then on Net2 delete it and scan to find it again.

[Olliedawg]

I've found they dip in and out when they feel like it. Normally have to power them off, then on Net2 delete it and scan to find it again.

 

Pain in the A** Got there in the end