Weird issue with Win 11, USB-C Docks and Edge

[Oaktech]

I have a thing happening, first reported Monday, but reported now aproaching 20 times, where a Windows 11 laptop running on a USB-C dock with 2 monitors, first stops charging, then drop off the wired dock network, then has display corruption before becoming unresponsive and appearing to power off. Some times it takes hours for this to occur initially, sometimes within minutes of plugging in.

 

If the device is powered back on the login screen displays as expected and appears to be charging and on wired network, but once logged in, within a couple of minutes a variety of display issues occur - missing backdrops, offset window contents, garbled text & icons etc before eventually becoming unresponsive and going blank. The device appears to not be restarting from cold, it seems to be resuming from sleep.

 

It's happened multiple times to a few devices but not to others. It doesn't seem directly power related either because if you plug a charger in it continues to behave the same.

 

If you unplug the dock the laptop screen jumps about for a bout 10 seconds and then behaves like nothing has happened.

 

The fix appears to be end-tasking the open and resumed edge instance and then end tasking explorer or going for a from-start-menu reboot.

 

Using chrome, or ensuring only one edge window is open seems to mitigate it

 

Ending & restarting explorer cause the symptom to go away for a few seconds but then the displays jump about before corrupting again. Ending Edge on it's own seems to have no effect

 

It's been reported at 3 different schools - 2 with on prem AD, one Intune/Entra, 2 different dock models - Dell 9100 and Lenovo 40AY. The common software factor seems to be multiple Edge windows open & the only common hardware factor is HP Elitebook 840 devices although they are a mix of G4 and G5 devices. It doesn't happen to desktop devices and I have yet to have a report of it from our Dell fleet, although we do have far less of them. All docks and devices are fully windows updated, bios updates and dock firmware are latest.

 

 

 

Any ideas?

[Alt-IT]

We have a similar issue but probably not the same, as ours originated with the 24h2 update

 

We've seen the following behaviour amongst our org:

 

Windows 10 all versions and Windows 11 below 24h2 - usb-c and usb-3.0 docks (displaylink technology) perfectly fine

Windows 11 24h2 - significant issues on usb-c docks to the point of being completely unusable. usb-3.0 docs still perfectly fine.

This affects devices that were upgraded from 10 to 11 as well as completely reimaged devices.

 

 

I just replaced my triple display dock to a dual display link one.

 

We use I-Tec docking stations and although they had their issues they were never significant enough to warrant a change

 

as troubleshooting we tried the following:

intel display driver upgrade & downgrade

change of power adapters for the docking station in case that was failing

change of docking station with similar model

 

latest intel driver for my machine at least does not list 24h2 as target OS which is odd considering that the release date was October last year

so it could simply be a case of the machine is too old to be supported which would be a shame as everything else is working perfectly well and triple external displays work with the other dock & built in hdmi

Edited February 27, 2025 by Alt-IT
punctuation

[Oaktech]

Holy necro-thread Batman...

 

Just to add closure to this, I'm still not exactly sure which was the fix, but about a week after I posted the original query HP released a BIOS update and Intel released a video update within 24 hours of each other and following the application of both of those, the issue just went away.