JOB VACANCY - KING'S COLLEGE SCHOOL, WIMBLEDON - IT HELPDESK TECHNICIAN - START ASAP

[PMotion]

KING’S COLLEGE SCHOOL, WIMBLEDON

IT HELPDESK TECHNICIAN

Required ASAP

Salary is in the region of £28-32k (depending on skills and experience) based on a 40 hour working week plus excellent benefits including healthcare provision, contributory pension scheme, gym membership and lunch during term time

 

This is an opportunity to join a highly regarded team, working closely with the Helpdesk Manager, in assisting in the day-to-day IT use at the school. The role is to assist in the administration and maintenance of school IT systems, primarily by providing support to users. This includes appropriate resolution of tickets and ensuring the communication of progress to service users in line with departmental SLAs. In addition, you will support or undertake appropriate IT projects. The IT Helpdesk Technician supports staff and pupils in King’s junior and senior schools and in the pre-prep school, WCPS.

 

Roles and responsibilities:

 

Day-to-day support

 

· Provide assistance to staff and pupils on IT issues via the most appropriate means in line with SLAs, primarily through first- and second-line support

· Provide on-call cover during weekends as part of a rota (normally one weekend in three)

· Support of mobiles devices and promotion of their use throughout the schools

· Provide training to users as part of providing a complete support package

· Write, edit and revise training manuals, FAQ pages and other publications in support of IT assistance.

· Assist with tasks and projects from the department

· Troubleshoot hardware problems

· Support the school’s hybrid Splicecom telephone system.

· Deal with routine network connectivity problems and carry out simple network administrative tasks such as user account management.

· Routine maintenance of workstations and other IT facilities

· Assist with renewal of software subscriptions

· Liaising with external contractors as required.

· Maintaining the asset register for all devices

 

Undertaking other tasks that the Director of IT might reasonably expect of the IT team in agreement with individual.

 

Department projects and tasks

 

· Contribute to team discussions to help shape and further improve the support we provide

· Assist with sourcing new equipment and redistributing existing equipment

· Assist with the installation and rollout of new software

· Assist with the installation and configuration of new equipment, such as computers, access points and portables

· Assist with the setup, management and support of laptops and other IT elements for internal and public exams

· Contribute to the team to help initiate and assist with new projects

 

The successful candidate will be enthusiastic, highly motivated and keen to work in a high profile department with excellent people, communication and listening skills. A ‘can do’ flexible attitude towards working, workload prioritisation and an ability to work to tight deadlines, are essential.

 

The ideal candidate will have:

 

Essential

· Experience in working in a similar technical role

· Experience of using/supporting MIS or large database systems

· Experience of database management

· Experience of data integration between separate products

· Experience in problem solving and excellent customer services skills

· Experience of Windows 10/11

· Experience with a wide range of Microsoft products, including Office 365

 

Desirable

· Experience of SchoolBase, Razor’s Edge, Chris21, Sage or similar

· Webservers (IIS, Apache)

· Microsoft networking (Active Directory, Group Policy, DNS)

· Powershell

· SharePoint development

· MSSQL and MySQL

· .NET

 

Terms and Conditions

 

· This is a permanent, full-time role with hybrid working available after probation

· Start date: ASAP

· The annual salary is in the region of £28-32k (depending on skills and experience) based on a 40 hour working week

· Working hours - Monday to Friday, hours to be agreed with an hour for lunch

· Weekend on-call rota (one weekend in three) – to act as initial response to IT emergencies submitted via the ticketing system. Weekend on-call will be paid in addition to annual salary.

· Occasional evenings & weekends will need to be worked to cover events, projects and out of hours installation work - it will be agreed in advance of each event whether this will be covered by taking time off in lieu or via paid overtime

· 25 days’ holiday per annum plus English statutory public holidays – 33 days in total

· Contributory support staff pension scheme – employees are eligible to join after 3 months’ service with a 10% employer contribution / 5% employee contribution

· Access to BUPA and Aviva employee assistance programmes, and the BUPA healthcare cash plan

· Free use of the King’s Club, including access to the swimming pool, gym, tennis/squash courts and group exercise classes

· Free lunch, tea, coffee and other refreshments during term time

· Shuttle buses from Wimbledon station

· Cycle to work scheme

 

King’s is an extremely sought-after school with outstanding academic results and a vibrant co-curriculum. It strives to appoint able, committed and compassionate colleagues to help ensure every child at the school achieves their best. Overlooking Wimbledon Common, the school is situated in one of the most attractive parts of south east England and benefits from exceptional grounds and facilities.

 

To apply for this role, please register your details online via our website http://www.kcs.org.uk (under useful information / career opportunities). Once you have registered your details with us, you can apply for vacancies by logging into the candidate area using your email address and chosen password. Please include a covering letter with your application.

 

Closing date: Thursday 29^th February 2024 at 9am

 

Interviews may be staged and we may choose to appoint at any time during the application process.

 

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. King’s College School is fully committed to the principles of equality, diversity and inclusivity in its recruitment of teaching and support staff.

Recruitment Brochure (min) - IT Helpdesk Technician.pdf