IT Engineer x 2 - South Yorkshire - £23400 to £29000 Trust IT/Talk Straight Group

[scooby1000]

Due to a growing customer base Trust IT have two vacancies in our busy Technical Support team and are looking to recruit an enthusiastic individual with a keen interest in IT and networking to join our company

If you are passionate about delivering a first class customer experience, can demonstrate solid problem-solving abilities, exceptional communication skills, and have a proactive friendly attitude, this could be the job for you.

Key responsibilities of this role

Working remotely as part of a team to support Trust IT customers by diagnosing, troubleshooting and resolving technical issues across a wide range of technologies.

Acting as a first point of contact for customer IT support needs. Liasing with third parties on behalf of customers as and when required to resolve issues and managing work via our ticketing system.

Being able to demonstrate outstanding levels of customer care.

Working Environment

This role is a full time permanent role based at our customer sites in and around South Yorkshire, you must be able to drive for this role and have your own transport - mileage will be paid for business travel two and from sites.

Normal working hours are 8.30 am to 5.00 pm, Monday to Friday inclusive, but you may be required to work such additional hours as the demands of the business require.

Requirements

This support role would suit someone who is currently working in an educational environment but is not essential. An keen interest in IT and a passion for the job they do and who can demonstrate the following skills:

Essential

Excellent troubleshooting skills

Ability to work effectively at all levels

Excellent communication skills, verbal and written

Good organisational skills and ability to multi-task

Inquisitive and invested in own self development

Enthusiastic and self-motivated, committed to providing an excellent customer experience

Ability to create and maintain excellent working relationships

A team-orientated approach

Highly motivated with a genuine interest in technology

Resilient and resourceful with a 'can do' attitude

Strong understanding of Microsoft technologies including Windows desktop and server OS, Active Directory & associated roles and M365

Strong understanding of networking, security, VOIP and broadband & filtering technologies

Desirable

Any relevant formal qualifications in relation to Microsoft, Cisco, Fortinet or ITIL subjects

Experience of working in education settings and SME settings

Understanding of MIS systems in use in education settings (SIMS, Arbor, Bromcom etc)

How we'll support you:

Full structured training will be provided

Regular 1-1's with your line manager to review progress and provide support

Training and development plan

Formal annual appraisal

A friendly, welcoming and supportive culture

Opportunities to progress

Benefits

Salary circa £23400 - £29000 pa dependant on experience

Up to 25 days holiday per year plus Bank Holidays

Pension Plan - 5% employer & 5% employee

Training & Development

Health Cash Plan

Annual Charity Day

Referral scheme

Non-Work-Related Training Allowance - £500PA

Christmas Shopping Day

Birthday off

Company Social Events

Contractual sick pay

Contractual maternity and paternity pay

Who we are

Trust IT, a division of Talk Straight Ltd, is the managed services provider arm of the the group. We have over 20 years educational experience delivering IT services and support to our loyal customer base. Trust IT has the backing and technology available to us from the Talk Stright group of companies who are the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts in the UK. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

How to apply

Please contact us via email at [email protected] with a CV and covering letter with some information about yourself including current position and experience/attributes that you feel would make you a suitable candidate.

 

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Edited February 24, 2024 by scooby1000
Update of salary

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