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scooby1000

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About scooby1000

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  • Occupation
    Technical Manager
  • Location
    Rotherham

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  • Company Represented
    Trust IT
  1. Hey Mr Ben, The psk is encrypted in the windows registry so won't mean a lot to anyone thankfully. User details are not saved there either, as far as I'm aware SBB do not allow saving of creds in the VPN config. Thanks Nick
  2. Hey notalot, and others no doubt, here is the solution to rolling out VPN settings via GPO: You’ll need access to a domain joined PC with the new IPSec settings already in Forticlient. Open the registry editor and go to the following key. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Fortinet\FortiClient\IPSec\Tunnels Right click and export the entire key that has the name of the new IPSec connection. Go to the website below and upload the reg file just created. https://runecasters.com.au/reg2gpp Save the resulting XML file and copy it to the desktop of the DC. Open Group Policy editor and edit the relevant GPO (we used the same GPO that installs Forticlient), browse to Computer Policies > Preferences > Registry. You should be able to copy and paste the XML file directly into this window and it will import all the necessary reg keys. Give this a test on another computer that didn’t have the new connection manually setup just to ensure that the settings are rolled out correctly. Hope this helps everyone out! Nick Trust IT Part of Talk Straight Group http://www.trust-it.co.uk
  3. Do let us know how you get on with that replacement as the aggregation switches don't look to do anything other than allow the use of loads of SFP connections. The so called L3 capability of the Unifi ecosystem is terrible at best at the moment...
  4. Due to a growing customer base Trust IT have two vacancies in our busy Technical Support team and are looking to recruit an enthusiastic individual with a keen interest in IT and networking to join our company If you are passionate about delivering a first class customer experience, can demonstrate solid problem-solving abilities, exceptional communication skills, and have a proactive friendly attitude, this could be the job for you. Key responsibilities of this role Working remotely as part of a team to support Trust IT customers by diagnosing, troubleshooting and resolving technical issues across a wide range of technologies. Acting as a first point of contact for customer IT support needs. Liasing with third parties on behalf of customers as and when required to resolve issues and managing work via our ticketing system. Being able to demonstrate outstanding levels of customer care. Working Environment This role is a full time permanent role based at our customer sites in and around South Yorkshire, you must be able to drive for this role and have your own transport - mileage will be paid for business travel two and from sites. Normal working hours are 8.30 am to 5.00 pm, Monday to Friday inclusive, but you may be required to work such additional hours as the demands of the business require. Requirements This support role would suit someone who is currently working in an educational environment but is not essential. An keen interest in IT and a passion for the job they do and who can demonstrate the following skills: Essential Excellent troubleshooting skills Ability to work effectively at all levels Excellent communication skills, verbal and written Good organisational skills and ability to multi-task Inquisitive and invested in own self development Enthusiastic and self-motivated, committed to providing an excellent customer experience Ability to create and maintain excellent working relationships A team-orientated approach Highly motivated with a genuine interest in technology Resilient and resourceful with a 'can do' attitude Strong understanding of Microsoft technologies including Windows desktop and server OS, Active Directory & associated roles and M365 Strong understanding of networking, security, VOIP and broadband & filtering technologies Desirable Any relevant formal qualifications in relation to Microsoft, Cisco, Fortinet or ITIL subjects Experience of working in education settings and SME settings Understanding of MIS systems in use in education settings (SIMS, Arbor, Bromcom etc) How we'll support you: Full structured training will be provided Regular 1-1's with your line manager to review progress and provide support Training and development plan Formal annual appraisal A friendly, welcoming and supportive culture Opportunities to progress Benefits Salary circa £23400 - £29000 pa dependant on experience Up to 25 days holiday per year plus Bank Holidays Pension Plan - 5% employer & 5% employee Training & Development Health Cash Plan Annual Charity Day Referral scheme Non-Work-Related Training Allowance - £500PA Christmas Shopping Day Birthday off Company Social Events Contractual sick pay Contractual maternity and paternity pay Who we are Trust IT, a division of Talk Straight Ltd, is the managed services provider arm of the the group. We have over 20 years educational experience delivering IT services and support to our loyal customer base. Trust IT has the backing and technology available to us from the Talk Stright group of companies who are the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts in the UK. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform. Equal Employment Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. How to apply Please contact us via email at [email protected] with a CV and covering letter with some information about yourself including current position and experience/attributes that you feel would make you a suitable candidate. **APPROVED**
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