Smoothwall 400 error code

[discoveranother]

Hi all,

 

Not sure if have any Smoothwall experts out there, but have a school where the admin have been trying to access the following website :-

 

https://www.home.sims.co.uk

 

It appears as though this url address seems to redirect to sts.sims.co.uk. Either way, sts.sims.co.uk is the url to a login page.

 

Apparently, when the user tries to login at sts.sims.co.uk it comes up with a "something went wrong. Error: Request failed with status code 400"

 

I created a guardian category and also added it to the https inspection and web filter policies as well as adding it to web proxy exceptions but they still get the code 400 error.

 

Just wondered if anyone else may have had this error before with Smoothwall.

 

Thanks all