Senior ICT Technician - Midlands - £30,296.00 - £33,945.00

[Jaymate]

The Midlands Regional Team are looking to recruit a Senior ICT Technician to be based at Heartlands E-ACT Academy to assist the ICT Lead/Manager in delivering a reliable efficient and consistent ICT systems performance and comprehensive ICT support for the Academy staff and students

 

Reporting to the ICT Lead/Manager, this post holder will be accountable for:

 

• Ensuring consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
  
• Maintaining an up-to-date inventory of software and hardware using the Trust's official asset register software.
  
• Providing efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
  
• Operating the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
  
• Offering high-level support to network users for office applications and productivity software.
  
• Interacting with users via various communication methods to provide timely support and updates.
  

 

 

Please see attached Job Description and Person Specification for full details.

 

https://eact.face-ed.co.uk/Vacancies/Detail?campaignRef=SCH-E-A-2092