Office 365 Unable to print from Word and Powerpoint

[talksr]

This is a strange issue,

 

Users are reporting being unable to print when using Word or Powerpoint from their browsers.

The school has an M365 tenancy. Users in question have Office 365 A1 for Faculty licences.

 

When using any browser, on any system, if they open a Word or Powerpoint document and go to File>Print (win the webpage, not the browser), they are presented with this:

 

There is no way for them to print. The default printer is an actual printer and not a PDF, it doesn't matter which system they use, and even as Administrator, I am getting the exact same problem on my account.

I have tried assigning an Office 365 A1 for Faculty licence to a test user, but same thing.

We have tried different systems, browsers, makes no change.

 

Does anyone have any ideas on what would be causing this?

[nwkeene]

It might be me... but I thought that was the way with the MS web apps... you 'print' in the web app, it produces a PDF that you download / open and then print to the devices attached printers using the PDF viewer (Adobe / Edge etc)

 

If you need more printing control... get the document to open in the desktop apps and then you get the usual printing options.

 

Apologies if i've got the wrong end of the stick...

[Mr_Jiminy]

No, that's the right end of the stick.

 

This is the standard behavior. Both apps covert to PDF format to print.

[talksr]

It might be me... but I thought that was the way with the MS web apps... you 'print' in the web app, it produces a PDF that you download / open and then print to the devices attached printers using the PDF viewer (Adobe / Edge etc)

 

If you need more printing control... get the document to open in the desktop apps and then you get the usual printing options.

 

Apologies if i've got the wrong end of the stick...

 

Thanks for your reply and no need to apologise, you might be right. I never use the app for printing, I have Office 2016 installed and whilst I do use the online versions to work on, I have never printed from them myself so maybe this is the way it works after all.