Koldov Posted October 30, 2023 Posted October 30, 2023 Just started to look at some new iPads and found a few things that I don't appear to able to block as they don't appear in the list to block in the settings of my Meraki restrictions list (Show or hide apps)... Apple Store - (doesn't appear in the list to block, however iTunes store does and is blocked) Clips - (doesn't appear in the list to block) FreeForm - (doesn't appear in the list to block) Translate - (doesn't appear in the list to block) Apple Store and Clips appear to be recognised by Meraki as being on the device, but offers no way to 'manage' them... FreeForm and Translate don't appear anywhere but on the iPad.
atcoates Posted October 30, 2023 Posted October 30, 2023 If they're built-in Apple apps we normally just hide them. 1
Koldov Posted October 30, 2023 Author Posted October 30, 2023 (edited) Thanks, yes that's how we'd normally do it. That's really strange... I can see the 'Apple Store' in your list, but I can't find it anywhere on mine (not in the list of currently blocked apps, or in the drop down box to block)! I wonder how that list gets updated? Edited October 30, 2023 by Koldov
CHiLL Posted October 30, 2023 Posted October 30, 2023 The default iOS apps cannot be uninstalled/prevented from being installed. You can't block them, but as @atcoates mentioned, you can hide them, using a different setting in the MDM. You need to specify the AppID when hiding apps. Here's a snippet of some of our hidden apps, though we're using Intune, not Meraki. [ATTACH=CONFIG]70184[/ATTACH] 1
Koldov Posted October 31, 2023 Author Posted October 31, 2023 (edited) Ok, so the reason why this may not have attracted the answer I needed is possibly because I don't know what I'm doing and so didn't ask the right question (or as usual everybody else does know what they're doing and so can't understand why I'm asking about things they think are blindingly obvious and so there is no way I couldn't know about it)... I made a Meraki support request yesterday, so I don't know if the 2 things are related, but firstly when I looked at the drop down list of apps to block it has changed... When I checked this morning they all appeared with a com.apple in the app title.. as in the inTune screenshot from @CHiLL - this has since disappeared for some strange reason... Also there are now some very strange apps that I can block... It would appear that somehow the iPads themselves must update this list as these apps might be on an SLT members iPad and would have been for a while... only they've only just appeared in this list, which is a strange coincidence? EDIT: I've just spoken to the member of staff and they say those apps aren't on the iPad they have!!! Where are they from then? Finally... it would appear that rather than just relying on what ever apps are shown in the drop down list... you can type in the box to search. When I did this all sorts of extra apps appeared in the drop down list! Edited October 31, 2023 by Koldov
robintech Posted October 31, 2023 Posted October 31, 2023 that is a terrible UI design I didn't know you could search it 1
atcoates Posted October 31, 2023 Posted October 31, 2023 Ok, so the reason why this may not have attracted the answer I needed is possibly because I don't know what I'm doing and so didn't ask the right question (or as usual everybody else does know what they're doing and so can't understand why I'm asking about things they think are blindingly obvious and so there is no way I couldn't know about it)... I made a Meraki support request yesterday, so I don't know if the 2 things are related, but firstly when I looked at the drop down list of apps to block it has changed... When I checked this morning they all appeared with a com.apple in the app title.. as in the inTune screenshot from @CHiLL - this has since disappeared for some strange reason... [ATTACH=CONFIG]70192[/ATTACH] Also there are now some very strange apps that I can block... It would appear that somehow the iPads themselves must update this list as these apps might be on an SLT members iPad and would have been for a while... only they've only just appeared in this list, which is a strange coincidence? [ATTACH=CONFIG]70193[/ATTACH] EDIT: I've just spoken to the member of staff and they say those apps aren't on the iPad they have!!! Where are they from then? Finally... it would appear that rather than just relying on what ever apps are shown in the drop down list... you can type in the box to search. When I did this all sorts of extra apps appeared in the drop down list! [ATTACH=CONFIG]70194[/ATTACH] It could be the Meraki list is showing all apps that come with all IOS versions. Newer apps may only have come in with IOS 17 which would show in the list, but if the Ipads haven't updated they won't have them on the actual device. 1
Koldov Posted October 31, 2023 Author Posted October 31, 2023 (edited) Still couldn't see 'Clips' or 'Freeform' on the list and it actually appears you can search for pretty much any app by typing it in, so unless you know what to search for it's a bit hit and miss on what results are returned. Luckily I did a quick internet search for the apps and found them on the app store, found the app ID in the browser address bar and pasted that into the search box (which @CHiLL mentioned in an earlier post)... This identified the apps straight away so I could add them to the list of blocked apps! EDIT: Strange thing is, those 'extra' apps I thought might have been on a staff members iPad... have now disappeared from my list! Edited October 31, 2023 by Koldov
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