Enabling Spotify via Smoothwall

[neonetman]

Good morning all,

 

I'm trying to allow Spotify for staff in school through our Smoothwall. I've tried the guide at Configuring the Smoothwall Filter and Firewall to Allow Access to Spotify – Knowledge Base

 

Even after following this, I'm still just getting a black screen after login. Can anyone help?

[robintech]

I'd check the web filter logs , if its highlighted in Red but says 200 than probably HTTPS interception causing a problem, checked ours and we have the above guide and it excluded from interception.

Also double check the policy order in the Guardian

[neonetman]

No blocks showing in filter logs, categories in web filter are fine, and detailed test in policy tester shows everything allowed. Firewall rule for TCP 4070 has been added

 

Still just get a black screen in the browser

[neonetman]

Okay cracked it - we've had to add spotifycdn.com to the list of URLs

[tom_newton]

Article updated - thanks

[ibpalle]

We actually have a Spotify category now in multimedia. Always a good idea to check if we have a category for widely used apps and services.

[neonetman]

We did try that category first, but without success

[tom_newton]

Edgecdn domain was only in audio/video - not spotify. Category fixed too.

[TomW42]

Good morning all,Even after following this, I'm still just getting a black screen after login. Can anyone help?

I'm having this issue too, despite having allowed the spotify category. i'm seeing nothing blocked in the realtime web filter.

 

Has anybody else allowed web spotify recently?

[ibpalle]

I'm having this issue too, despite having allowed the spotify category. i'm seeing nothing blocked in the realtime web filter.

 

Has anybody else allowed web spotify recently?

 

If you see it blocked but with no reason for the block, try adding it to a do not filter policy instead of allow.