Schools Broadband Netsweeper Request Logs problem.

[filteringtech]

I'm getting a Connection Error when I access this. Anyone having the same problem?

 

If you do a Trace Request, the Policy Server Log0 and Log1 are still down from yesterday evening.

[Jawloms]

Seeing the same here.......

[whartomt01]

Does anybody get any notifications any more for work being done or things like logs being down. Nothing showing down in the status portal in the hub

[filteringtech]

Does anybody get any notifications any more for work being done or things like logs being down. Nothing showing down in the status portal in the hub

We haven't for months.

 

The "Recent News" in the Hub hasn't been updated since 4th August 2022.

 

We even have support tickets that go unresponded to for months. Asking for Twitter images not to be whitelisted for everyone is one such example. (Now blocked by us for pupils, but for staff, I don't want them blocked but to be category processed so that at least the porn gets filtered out). On this one, I can't see how the "other schools" reason which we are always given, works as I cannot see any schools wanting even accidental, but predictable, access to porn.

[filteringtech]

Support ticket (as is our usual experience from Schools Broadband), remains still unopened/unresponded to after over 3 hours.

[filteringtech]

Now 5 hours, and its still sitting there unresponded to/unopened.

[Jawloms]

Just called them as we have no internet access through our admin proxy (31395) and the guy said they're having all sorts of problems today. I suggested perhaps putting something on the news on their hub might prevent some phone calls......

[filteringtech]

Over 8.5 hours later, well after the end of the school day, the ticket gets an update that "that" problem is fixed, and it is.