Teams not visible in Teams iPad app, but visible on desktop computer

[Mr_Co]

We have a couple of pupils not able to view their Teams in the iPad Teams app, but can see them when logged into Teams via Chrome on a Windows desktop. The rest of the class access their teams via the iPad app.

 

I've tried all the usual clearing app data, signing out/back in, reinstalling the iPad app, to no avail.

 

These two pupils can see a couple of Teams from last academic year on their iPads, but not the ones from the current academic year.

 

Has anyone seen anything like this before?

 

Thank you.

 

James

[midweek]

Sounds silly but if there is another Office app on the iPad (e.g. Word) sign out of that too (settings>reset word> delete sign-in credentials)

 

Also if you open the Teams app after you've cleared the app data and it "remembers" their email address, rather than selecting it, click "edit" at the top right and delete the account.

[thimon]

I’m having issues with the iOS Teams App. Can see a particular team fine in Windows, via the App or in web browser, however in the iOS App I can only see the General channel, no others, they’re not even hidden from view. I’ve deleted App data and even uninstalled it, no change. I’m sure it will sort itself out soon.

[snagrat]

Is this a known MS issue currently - if you haven’t already found out

[Steve21]

Just FYI if you haven't seen it on admin portal:

Title: Some users may not see channels in the Microsoft Teams mobile app

 

User impact: Users may not have seen channels in the Microsoft Teams mobile app

 

More info: Users who had access to the Microsoft Teams desktop or web apps may have been able to see the affected channels through those connection methods. Impact was primarily limited to users on iOS devices.

 

Final status - 3 October 2023 at 16:26 BST: We’ve confirmed that the fix deployment is complete, and our telemetry indicates that this issue is resolved.

 

Take it that might have fixed your issue if it's related

 

Steve

[thimon]

That’s exactly what happened to me. Resolved itself over the weekend.