Either I need another job as I'm not cut out for this or NetSupport Notify is garbage

[yjgygyufgvfghfh]

Hullo. So, bought this a week or two ago and I just cannot wrap my head around how anti user the whole deployment of the damn this is. Unless I'm really missing a trick. Apparently we have to package up the MSI with 3 other files and deploy via AD. I'm trying to do this via SCCM, with a package, and all the files they tell me I need.

 

Yet we're stuck on a trial licence because I've not deployed it properly? Why would the client need configuration files anyway, sure you'd just point it to the server and it configures itself?

 

Has anyone successfully deployed this using SCCM that could hold my hand as it's winding me up no end.

Edited September 29, 2023 by yjgygyufgvfghfh

[PotNoodleTech]

No we just use the Deploy Tool then add in our IP ranges and push it out that way. You must select a configuration file, we have two config files one for teachers one for pupils.

 

Yes it is poorly laid out and a bit backward in terms of usability.

[CHiLL]

I have ours deployed via SCCM. There are two applications I have deployed "Agent" then also "Agent and Console" (for those who want access to the console to write and send messages).

 

Files in the source folders

Config.dat

NetSupport Notify.msi

NSN.ini

NSN.lic

Note 1: Config.dat should contain the server gateway key

Note 2: NSN.LIC is your license from NetSupport

 

SCCM installation command: msiexec /i "NetSupport Notify.msi" /q /norestart

SCCM uninstall command: msiexec /x {15E5AAF5-953E-4F4C-827D-F47076744C59} /q /norestart

Detection method: Windows installer product code detection: {15E5AAF5-953E-4F4C-827D-F47076744C59}

 

The only difference between the source files is in NSN.ini, specifically this line:

Console=0

 

For Agent only, you want to set that as 0

For Agent and Console, you want to set that as 1

 

Because they both use NSN.ini, that's why I have separate deployments for the agent and also the agent+console.

[MW_NetSupport]

@yjgygyufgvfghfh sorry to hear that you are having issues getting NetSupport Notify deployed across your network. If you want to PM me your details then I can get a member of our Support Team to jump on a remote session with you and help with the deployment.