Newline TV's

[bmlodge]

Hey guys,

 

Anyone come across this issue with the Newline TV's. They're set to duplicate but when some of the teachers flip between a YouTube video and a PowerPoint presentation, as in just minimising one, for some reason the TV decides to only display on the PC so all the pupils see is a loading circle on the Newline on a black screen. To fix it the teacher has to go to display settings and re-duplicate the displays. It's weird. Is there a setting I'm missing?

I've checked PowerPoint and the setting to automatically extend display is off, or does that need to be on?

 

Cheers,

 

Ben

[Craig_Allen2020]

Hi Ben,

We are new to Newline boards too.

We have been having the same issues.

We have just found out that it is due to the Newlines being powered off when the user sets up their powerpoints to be viewed in Presenter View ad have started the powerpoint before turning the board on.

Due to the setting being ticked it automatically sets the board to duplicate, when they escape the powerpoint or move to a new PowerPoint without Presenter view or a webpage it goes to "PC Only" they then have to Win Key and P to duplicate to get this working again.

It is like PowerPoint is blocking the signal for a secondary screen being attached.

Have you managed to resolve the issue?

[bmlodge]

Hey Craig,

 

Glad to hear I'm not the only one. No, I haven't. I've tried various settings in the menu too, but nothing seems to fix it. In fact some teachers are telling me that it does the same thing if they 'freeze' the screen. It will just randomly turn off and set the display to 'show only on 1', i.e. the monitor so they have to re-duplicate. I do wonder if it's a bug within the firmware as we've had these Newline TVs for years now and we never had this issue. It doesn't seem to be all of them however but I guess that depends on how they're used by the teacher.

 

Ben

[Brianebury]

Craig, Ben thanks for raising this issue. It sounds as if you need to update your Firmware. Its not clear what model we are talking about but please make use of our support resource below. They will be able to assist you.

 

Technical support:

[email protected]

Phone: 0333 5776928

[email protected]

Phone: 0333 5776928

[bmlodge]

Hey Briane,

 

As far as I know the firmware is up to date. I'll post model and firmware version when I'm back in on Monday.

 

Cheers,

 

Ben

[bmlodge]

Model - TT-7521Q

Firmware Version - V1.1.91-20230612103342

 

I assume this is up to date as the firmware was only updated over half term.

 

Ben

[Brianebury]

Sounds like you will need out tech team who will be more than happy to assist.

Technical support:

Phone: 0333 5776928

[email protected]