Facility end of life August 2024

[JOrdan01070]

Hi just had an email from oneadvanced to say that CMIS will become end of life 31st August 2024.

 

Below is the email form Oneadvanced.

 

We are writing to inform you about an important change regarding our Facility product and its support.

 

Last year we wrote to you to share that we would be scaling back our development effort around Facility. After much consideration and following a strategic review of our product portfolio, we have subsequently decided to end-of-life Facility. We understand that this news may come as a disappointment, and we want to assure you that this decision was not made lightly. Since our original announcement many customers have already chosen to move to an alternative provider meaning the product is no longer commercially viable for us to continue to maintain and support.

 

Your access to Facility and its support will continue until 31 August 2024 enabling you to plan a migration to an alternative supplier of your choice. Our Support Team will work closely with you to ensure this process is as smooth as possible with minimal disruption.

 

From 18 September, our Facility Support Team will prioritise and focus on helping our customers migrate to their chosen solution. For all other support needs our telephone support line will be closed and we will move to ‘portal-only’ for initial case logging – you can access the support portal online. After 31 August 2024, our Support Team will no longer be available to provide technical assistance, software & security updates, or any bug fixes and Facility will no longer be accessible to users.

 

We will contact you shortly to discuss your next steps based on your current contract/renewal situation.

 

We strongly recommend that you start making plans to migrate to an alternative solution now. Whilst we fully appreciate this may not be news you were expecting, we do thank you for your understanding and for being a valued customer of Facility If you have any questions, please do not hesitate to contact us by raising a support ticket in the Customer Community Portal.

Edited September 21, 2023 by 6Foot2
Title change request.

[Advanced]

Just to confirm ...

 

The above email refers specifically to our Schools product, Facility and NOT CMIS (our University timetabling solution). CMIS will continue to be supported after 31 August 2024, whilst Facility will be end-of-life on 31 August 2024, as per the above email.

 

Please contact Advanced directly if you require any further information or have any questions.

[email protected]

 

Advanced.