Meraki MDM - iPad Web Clip Issues

[speckledegg]

Evening All,

 

Just wondering if anyone has noticed any issues with web clips when deploying or using iPads enrolled in Meraki recently?

 

We have a profile set up to lock down our student iPads which contains a home screen layout with web clips either added directly to the home screen or into containers on there with the apps we want the children to access on top. However, when the profile we've created refreshes itself on the iPads in question, it momentarily displays as it should followed by having a jumble and then dumping random Web Clips we have set up at the bottom of the home screen layout ignoring the layout we've previously set up via the student profile.

 

The odd thing is, this only seems to affect our larger 5th and 8th generation iPads, but not all of them. Some will accept the student profile and will honour the home screen layout, and others will just play up on the web clips side. On the affected iPads, we've tried doing a factory reset and the same issue still persists even with the latest iPadOS installed.

 

We're an LGFL school and have recently started the move to School Protect on Webscreen which has caused some teething problems across the board (HTTPS certificated based filtering). However, after running through various troubleshooting with the support team there, we now feel the problem may be more on Meraki's side but can't be certain.

 

We also have iPad Mini 2's which all have the same profile deployed and all seem to behave as expected. It's really bizarre as the profile has been in use historically and has never caused any issues up until recently...all of the iPads are also enrolled into Apple School Manager, but we're not previously DEP or ADE supported, so had to be pulled in via Apple Configurator initially.

 

Any advice would be greatly appreciated [emoji4]

[Face-Man]

The fact that it works on your ipad mini suggests that the issue may be with the higher resolution on your newer iPads or that IOS 12 deals with the profile correctly and iPad0S 16 doesn't (from iPadOS 15 there are 5x5 apps in portrait) are the ones it works on a different os version ?

 

I suspect that if you contact meraki support they will log it but may say it is an issue with apple they can't resolve as it works for your mini ipads

 

looking on the meraki community https://community.meraki.com/t5/Mobile-Device-Management/bd-p/enterprise-mobility-management there appears to be several historic issue with webclips.

 

you could try and create a profile in https://imazing.com/profile-editor or https://github.com/ProfileCreator/ProfileCreator and then upload it as a custom profile. if that works you can say it is meraki SM implementation of apple's profiles if it doesn';t then it is a bug with apple.

 

Perhaps see if it is resolved in iPadOS 17 ?

 

Thanks for the heads up abut schoolprotect not gone there yet but it is on my todo list.

[speckledegg]

Thanks for the info, ahh I hadn't thought of the resolution causing issues, so will definitely have an investigate into that further and potentially creating some external profiles to feed into Meraki too before contacting them directly.

 

At the moment, I've set the profiles I've created so that they're in the iPadOS view/mode which still seems to work fine with the older Mini's oddly.....I feel it may turn into a blame game between Meraki and Apple, but we'll see!

[speckledegg]

Sadly, I don't think our bigger iPads will be supported by version 17, think those iPads got cut off by Apple this year annoyingly!