deprovisioning Chromebook issues

[wickit]

Anyone else have this issue, where the device is stuck at 'Factory reset action for P2****** is in progress.' when deprovisioning?

 

I have just got off the phone to google support and was told its a bug and there is nothing I can do in the meantime!!!

 

The device in question is directly connected to the internet and has full access, yet will not remove from the enterprise.

 

Is there any other way of getting this thing off the enterprise?

[MrEprise]

I had one that did this (had to send one back under warranty with faulty trackpad) and in the end had to reprovision then deprovision the Chromebook before it'd disappear from our tenant. There was still a stuck job for it but somehow I'd managed it.

[Lxshm]

had same issue, called Google Support they were kind enough to free up 9 licenses