Redirecting email (Google Workspace)

[icechris]

I'm running into problems trying to work out how to get this to work, but we want to redirect emails from a certain email address (external) to redirect from the staff member they're contacting to the generic office account instead. I thought I had set it up before the holidays but apparently they're still getting emails from them and I can't find what I tried before the holidays now.

[jthompson]

I should think you'll want a content compliance rule in Apps > Google Workspace > Gmail > Compliance.

 

At a rough guess, the rule would need to be something like:

1. Inbound
   
2. Advanced content match > 'Envelope sender' contains "[email protected]"
   
3. Change envelope recipient > Replace recipient > "[email protected]"
   

 

That's assuming that you're wanting to it to apply to any receipient in the org(s) that the rule is enabled on. If it were just specific recipients that you wanted to specify, and those as additional matching rules in step 2 as advanced content match > 'Any envelope recipient'.

[icechris]

That seems to be what I tried but I had it set as Sender Header instead of Envelope Sender so hopefully now I've change it that will work.

[icechris]

Found why it didn't work first time. We had the comprehensive mail storage enabled so it overruled the compliance setting so it dropped the mail and then sent a copy to the user anyway!

 

[h=2][/h]

[jthompson]

I'd be surprised if that option interferred with the content compliance rules. I thought that comprehensive mail storage just meant that the emails generated by other Google apps besides Gmail were also stored in the user's sent items in Gmail (document sharing notificaitons, etc.).

 

Edit:

Just seen that https://apps.google.com/supportwidget/articlehome?hl=en-GB&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F3547347%3Fhl%3Den-GB&assistant_id=generic-unu&product_context=3547347&product_name=UnuFlow&trigger_context=a would suggest that you're indeed correct.

Edited September 5, 2023 by jthompson