New BT cloud Voice portal - incompatible email

[krobin]

Just testing the water to see if I am the only site affected...

 

BT cloud voice has been upgraded and you now login via https://secure.business.bt.com/

To get there I had to go through some steps to "upgrade" my account.

I'm in but the setup is not complete.

Basically, it tells me I need to complete some steps but 1) I completed all I could complete and 2) there is an issue with my email/domain and this specifically is the root of the issue.

 

In the profile section, there is an option to resend the email to finish the setup but when I click this, it says "Invalid format. Email address must be in the format username@domain with no spaces"

The email is correct (for one, it gets me in secure.business.bt.com), no space... but if you are in doubt: BT tried and they faced the same issue.

They quickly concluded that my weird "...kent.sch.uk" domain is the issue (though I told them this type of domain was common amongst UK schools) and told me to use another email with a short domain and .com.

Obviously I am not setting up a new email for all the users, so I told them to fix the issue instead.

They created a call and promptly closed it which fills me with hope.

I emailed a bunch of people I have dealt with at BT and all have been quiet (for now, I will blame the holidays).

 

Anyone with an incompatible email on the new BT Cloud voice portal?

[ZeroHour]

They quickly concluded that my weird "...kent.sch.uk" domain is the issue

 

I dont have this problem but as soon as I started reading your post I did think in my head "it will be the sch.uk tld"

BT can be so slow moving at fixing this stuff as well.