Digital voice

[MatthewL]

Not sure where to put this one, not for me personally but I have been asked the question and I am not sure what the answer is to turning here for a bit of help.

 

Friends Grandparent who is 100+ living at home has recieved letter from BT about the change to digital voice and PSTN been turned off, doesn't have broadband and has no requirement for it.

 

I know phones are plugging into routers now but what are the options here? I know other ISP's such as KCOM supply an ONT and you plug in but the internet side isn't lit, this line is still on copper with no plans to change, can anyone advise, anyone been through some process?

[Aprice]

looking on the BT site they have a 'Home Phone Saver Plan' which is phone only. I would imagine going forward it would be an ONT with a router connected to provide the copper connectivity for a landline.

[robintech]

https://www.bt.com/help/landline/digital-voice-migration

 

From glancing at it it looks like they will send the Smart hub 2 or whatever out and the telephone plugs into that, they don't change the cost per month or the contract at all

 

No, there’s no charge. We also won’t change your contract length, or increase the cost of your service when your contract ends

 

or provide any battery backup

If there is a power outage or your broadband fails, you’ll be unable to make calls using Digital Voice, including calls to 999.

Edited August 7, 2023 by ittech2342323

[Dos_Box]

I asked my brother (who deals with this kind of thing professionally) and he has this advice:

 

...what he needs to do is contact BT, and explain that the 100+ grandparent is a very vulnerable individual, and requires the phone line. Vulnerable individual is the key phrase to use here, as there are laws in place protecting this group.

 

Hope this helps.

Edited August 7, 2023 by Dos_Box

[MatthewL]

I don't think there is any issue with how it is delivered just didn't want to have to be getting broadband for the sake of it, I know PSTN is going and happy to move as the line will still function but wasnt sure if you could could just have voice like that.

 

Will mention that to them and see what they want to do.

[DalekSec]

I work for an ISP which also provides phone lines, i know for vulnerable customers we by law have to provide a battery backup for the phone and router.