Cubase, sounds disapear for some users

[ajnichol2001]

Hey we have cubase installed but for some reason the sounds dissapear and we have to reinstall them, any ideas?

[JRA]

Are these patches from a VST or somesuch? Or recorded audio material?

 

Have Steinberg been any help?

[miloshmedia]

Anyone got a fix for this? I've found this for Groove Agent and HaLion sounds? Steinberg asked us to change the folder to Full Control but this has made little to no impact

[Mako]

We recently had a few borked installs of Cubase. A full reinstall did nothing. Re-imaging the PC did nothing. Using the same installer on other computers worked fine so it was a real headscratcher.

 

Downloaded an updated installer from the Steinberg website which seemed to fix the issue. On the problematic PCs, the installer actually said "Will be updated" for the Groove Agent and HaLion Sounds, and it seemed to fix the issue. It hasn't reoccurred since.

[miloshmedia]

Thanks, do you have the creation date of the installer you have as the one that's being used is fairly recent? Thanks