3 New Dell Vostro laptops - mouse moves items randomly round the screen.

[TwistedHelixis]

We got 8 new Dell Vostro laptops about 6 months back and 3 of them keep having mouse pad issues. Basically the mouse just jumps randomly around the screen, clicking and moving items, which makes them unusable. Its like the mouse button is stuck down.

 

When I start to go through the very long list of things to check before Dell will take a look, they start to work, but then will have the same issue a few weeks later.

 

Its very random at which point through the Dell list the mouse starts working. One thing I have noticed is, if I log onto the laptop as a different user, that new user doesn't seem to have the mouse issue.

 

Currently the users with the issue are using an external mouse.

 

Anyone else have this issue? Any idea what is causing this?

[ZeroHour]

Have you tried resetting the users profile?

Or well you say a new user does not have the issue but do you think it will occur after X amount of time for the fresh user and profile?

[TwistedHelixis]

Have you tried resetting the users profile?

 

Sorry, forgot to put that I have tried this, the laptops are fine for a few weeks and then it starts playing up.

[ZeroHour]

Sorry, forgot to put that I have tried this, the laptops are fine for a few weeks and then it starts playing up.

No problem, so you have user X who gets this problem and it reoccurs after resetting the profile a few weeks later, does the same thing happen with your test account/profile after a few weeks?

Its just to try and figure out if its something that happens in the normal termly cycle of a school that causes the error which is why it reoccurs a few weeks later or if its something in the driver that glitches out due to say AV or other factor.

[TwistedHelixis]

so you have user X who gets this problem and it reoccurs after resetting the profile a few weeks later, does the same thing happen with your test account/profile after a few weeks?

Not sure, I'll log back on and check when I am back at that school.

[DGardiner]

i had to turn the gestures off on the mouse for one of our users as they didnt understand what it was

[Koldov]

Currently the users with the issue are using an external mouse.

 

Can you find a setting within Windows or mouse driver/software to disable trackpad when external is connected?

[TwistedHelixis]

i had to turn the gestures off on the mouse for one of our users as they didnt understand what it was

 

I don't think its this as the mouse sometimes jumps around even when nobody is using the mouse pad. I might give this a go when I am next in anyway, just in case the extra functionality of the gestures is causing it to go crazy.

 

Can you find a setting within Windows or mouse driver/software to disable trackpad when external is connected?

Yes

[TwistedHelixis]

So it does oddly seem to be the gestures causing this.

 

Not sure why its an issue on just these laptops, or why the issues comes back shortly after the profile has been deleted.

 

I went through and disabled 4 finger gestures, 3 finger gestures, all standard gestures and those laptops all seem fine now.