Arbor App

[jadzea]

Hi,

 

Does anyone know if the Arbor app should keep parents signed in?

 

We've been doing some checks recently and it seems every time a parent comes to use it they need to sign in with their password - surely this isn't right??

[steveg]

I think they have updated it recently to support biometric login. https://support.arbor-education.com/hc/en-us/articles/360020147458-Getting-started-Log-into-the-Parent-Portal-and-the-Arbor-App#logging-in-on-the-arbor-app-0-7

[jadzea]

I'm trying now as a parent and it's not doing it. Anybody had experience of the biometric login?

[DODICT]

Biometric login is imminent I hear - next month is likely. Pin every time is a bit laborious so should solve that.

[BITS_BryanS]

Biometric login is imminent I hear - next month is likely. Pin every time is a bit laborious so should solve that.

 

I hope this is the case. Daughters school has just started using it, and logging in with password is a pain (PIN doesn't seem to be an option).

 

Must say, not overly impressed so far, feels like very much a work in progress. Will be interesting to see how it develops.

[gszech]

Our school is about to move to Arbor, but I can't see option to sign in with PIN or fingerprint on the mobile phone.

Anyone knows if there is a beta app that we can try? Current one is just dreadful with 1.9 ⭐ on Google Play Store.

[BITS_BryanS]

Our school is about to move to Arbor, but I can't see option to sign in with PIN or fingerprint on the mobile phone.

Anyone knows if there is a beta app that we can try? Current one is just dreadful with 1.9 ⭐ on Google Play Store.

 

I had some communication with them about the app couple of weeks back, and this was the response. I was asking about PIN / biometric login, and generally fixing it to work properly. I was asking as a parent that now has to use it

 

"We don't have a timescale as of yet I'm afraid but this is being worked on by the product team at present after feedback from parents using the app.

 

There is a lot of work going on in the background to resolve bugs within the app as this isn't something that will be a quick fix. The team are aware of the limitations within the app and it is under review🙂️"