RM changed our connection speed without telling us 1000/220 service discontinued

[chazzy2501]

Well, for a while I've felt the upload speed was not what it should be and I've been pinging my sales rep on and off for a while at RM.

 

Today he got back to me to tell me their wholesaler doesn't offer the 1000/220 service I paid for anymore and put me on a lower tier 1000/115, & according to their T&Cs they can do this.

 

I'm a little miffed...

[Face-Man]

time to move to a different provider these days they really should be offering synchronous bandwidth and full fibre to the school as a default anyway.

[SchoolsBroadband]

Well, for a while I've felt the upload speed was not what it should be and I've been pinging my sales rep on and off for a while at RM.

 

Today he got back to me to tell me their wholesaler doesn't offer the 1000/220 service I paid for anymore and put me on a lower tier 1000/115, & according to their T&Cs they can do this.

 

I'm a little miffed...

 

There's a big difference in wholesale costs between 1000/115 and 1000/220 too. That'll certainly have saved your provider a few quid. I know RM use Talk Talk, not sure if they use BT Wholesale or someone else as well to provide FTTP.

 

BT Openreach currently don't offer any higher upload bandwidths than 220Mbps. I suspect they will do when they eventually start to roll out XGS-PON rather than normal GPON.

 

Most altnets (e.g Cityfibre) will offer synchronous FTTP. Id be happy to check if there is an altnet in your area for you? Alliteratively, its leased line or SD-WAN with 2 or more connections

 

Thanks

 

Dave

[IKWeb]

ISPs will offer you whatever speed you are after - within that ISPs package. Some schools may not want a synchronous connection. with Broadband - it isn't as simple as 1 solution works for all.

 

While I agree whats happened to the above is wrong - IMO if they don't do the 220 upload - then the OP should be pushing to be put onto the next tariff up at no additional cost. But that said - if the T&Cs that were signed (which no one reads) allow this - there is not much you can do.

[FN-GM]

& according to their T&Cs they can do this.

 

Whoever you if review the T&C should be made accountable. It was there in writing and wasn’t flagged before you took up the service.

[Roberto]

if the T&Cs that were signed (which no one reads) allow this - there is not much you can do.

 

YOLOing your way through the signup for Netflix or whatever at home and then being surprsied they won't let you share passwords any more is one thing. And yes, I'm guilty of that myself at times at home when I think the service is trivial- but doing the same for a contract for business broadband is an absolute failure on the part of whoever agreed the deal on behalf of the school. I absolutely read business contracts like this and you should too. And this is why.

Edited May 31, 2023 by Roberto

[IKWeb]

100% - Anything new that is purchased I first read the T&Cs and then if it has something in that I don't understand its passed over to someone else who understands the legal stuff and not the technical stuff - that way we have no surprises.

[djm968]

If you are a secondary school and looking at switching ISP, I would be looking at this as an opportunity to meet the DfE digital standards for broadband and be looking at Full Fibre 1Gbps download and upload speeds. You can also use the DfE standards to justify the change and any additional costs associated with switch of ISP to your SLT.

 

https://www.gov.uk/guidance/meeting-digital-and-technology-standards-in-schools-and-colleges/broadband-internet-standards-for-schools-and-colleges

Edited June 2, 2023 by djm968