Intermittent Internet Issues

[faza]

Hi all,

 

I really need some assistance with this intermittent issue.

 

Clients are losing the internet for anything up to 15-20 minutes at a time. After it returns it may be working fine for hours. I have checked everything and now getting very perplexed.

 

Any help would be a massive help!!

 

Steve

[SchoolsBroadband]

Have you checked the timeout on the filtering solution you use? I've seen it on numerous filtering solutions where if a session is left open (say over night) that it hits an automatic settings that means a new login has to occur to re-authenticate to the authentication service.

 

Can a user still ping the internet or the gateway when they have no Internet connection? That'll help diagnose where there issue is.

 

Thanks

 

Dave

[ibpalle]

Happens for everyone at once or on a case by case basis?

 

When it happens, can clients ping IPs or resolve hostnames?

 

Wifi or cabled?