Primary PE Passport - Sync issue

[Patrick]

Not really sure if this is the correct place to post this, but does anyone have issues with syncing from iPads to cloud with the PE Passport app? Basically the teacher is creating assessment data on the iPad and this isn't appearing on the other iPads that have PE Passport installed. We use Netsweeper and I've created custom reports on the affected devices and I've monitored live traffic and I can't seen anything being blocked.

 

Anyone else suffering with this or am I missing something? Got this issue at multiple schools now.

[dobbyit]

We have had this issue before and we needed to make sure everybody was on the same app version, same ios version, everybody logs out then logs back in on new verison. After speaking to pe passport they said sync can take 24hours to complete.

I dont like the app to be honest.

I have said to teahcers to use the app for lesson plans but assessment, photos etc to be done via web broswer on PC or on the web broswer on IOS. Staff who do this have not had any issues.

[Patrick]

That's disappointing to hear really, it's a poor service from them. The devices are on the same iOS and planning seems to sync OK, I've noticed that the pupil passports don't seem to contain the same information either.