Fujitsu Scansnap - S1500 problems with CC4

[Aarbron]

Hi all,

 

I've encountered a frustrating issue with Fujitsu S1500 desktop scanners and the Scansnap software. It's not running for users (unless they're given admin privs to the workstation).

 

The little blue S icon in the systray has a red cross through it. If a user presses the blue button on the scanner, it just flashes but the device doesn't do anything. The devices are connected via USB.

 

The computers are all Windows 10 64bit - a mixture of RM Windows 10 Education version 20H2 and 21H2.

 

The network is CC4 Connect OnPrem (2016 R2 DCs).

 

It's got to be a permissions issue but I don't really know what to look for. Has anyone else had this problem?

 

Regards

Jonathan

[atcoates]

Hi Jonathan,

Does it need full access to a folder on the C: drive to function? Where does the software install to as well?

[atcoates]

There is a tool for checking permissions here as well.

 

https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/faq/setting013.html

[Aarbron]

Thanks atcoates.

 

From what I can tell, Scansnap installs in "C:\Program Files (x86)\PFU\ScanSnap" and Scansnap Manager accesses the executable in subfolder Driver > PfuSsMon.exe.

 

I've given staff full permissions to the folder but it didn't seem to resolve the problem. I'll double check the security settings. I'll also have a look at the permissions tool from the above link.

 

Thank you

[BOOT]

Try modify permissions on C:\Windows\SSDriver folder?

[howartp]

Yes, we have these.

 

We can get ours running ok, but every time a pig flies over the school (or a Windows Update runs, whichever occurs most frequently) the link/relationship between the users "profile" on the scanner disappears so the user has to recreate their profile.

 

These are our notes from the previous Fujitsu scanners which we binned:

 

(Install to "c:\Program Files" - it creates it's own subdirs)

 

Assign 'Everyone' the 'Full' permissions on:

 

c:\windows\SSDriver\* (aka the folder)

c:\windows\system32\drivers\usbscan.sys

c:\Program Files\PFU\* (aka the folder)

 

Truth be told I don't know if I've checked these settings recently so its worth looking!

 

Peter