IT Services Support Officer - South Gloucestershire and Stroud College -Up to £21,525

[Fluke]

https://www.sgscol.ac.uk/jobs/req000700

 

Key Tasks and Responsibilities

 

1st / 2nd line support

To undertake the deployment of hardware and software throughout the college

Assistive technology support

To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement.

To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date.

To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices.

To undertake the recommendation and purchasing of new IT equipment in line with the college IT and purchasing policies.

To support and maintain the colleges AV equipment.

Printer and copier fleet support and troubleshooting.

It will be a requirement of the job to work at multiple sites on an ongoing basis

Beneficial Skills & Qualifications

 

NVQ level 2 including Maths and English (Grade B-D) or equivalent

Desktop support experience1st line support2nd line support

A working knowledge of Active Directory

Strong working knowledge of Microsoft operating systems and desktop products

Basic network cabling and troubleshooting

Please apply online by: Wednesday 2nd November 2022

 

Expected Interview Date: To be confirmed

 

The successful candidate will be required to obtain and maintain a satisfactory DBS Enhanced certificate as a requirement of the job.