iPad Connectivity issues in SIA since upgrade to Wifi 6

[HCC]

Hi,

 

We use Sign in App running on some 9th gen iPads, and I get numerous heartbeat lost emails daily, and can see they have intermittent slow peak request time. The iPads usually resolve this themselves 10-20 mins later. I've had a look in the settings when an iPad goes offline, and it still appears connected to wifi, but can't get through to the internet.

This has only happened since we upgraded to new Ruckus R650 802.11ax APs and a new controller over the summer. We have another connected site that uses Unifi, but otherwise uses the same network\filter etc and doesn't have this same loss of heartbeat issue, which makes me think its something that's changed in the config since moving to smartzone.

I've tried a few settings changes like increasing the idle timeout, trying wifi5 compatibility etc but no change on this issue.

We have had to update some laptop Wifi5 windows wireless drivers older than 2019 which went unstable on wireless, but I can't change as much on iPads.

 

Anyone seen anything similar, and managed to resolve it on iPads since upgrading to Ruckus Wifi6?

 

Thanks,

[Net-Ctrl]

Hi @HCC - Sorry to hear of the issues.

 

If you're able to it would be interesting to see if you set up a test SSID and turn off AX/Wi-FI 6 on that SSID. To do this you go into the SSID Config and there is a toggle button for Wi-FI 6. Join an iPad to that SSID and see if you experience any issues. Is your Unifi deployment Wi-Fi 6? I did a quick Google and it suggested that the 9th Gen iPad don't support AX so I wonder if this is causing some issues.