Smoothwall Safeguarding Notifications Query

[ssouth]

We use Smoothwall Safeguarding Notifications, which produces daily reports emailed out to various people.

 

With a newer version of Smoothwall we also get instant safeguarding notifications, which is very useful.

 

My question is why we get some instant notifications and others, which are just as serious just get lumped in with the daily email notification.

 

Thanks in advance.

[ibpalle]

The safeguarding notifications have 2 options with regards to content of output - one is the summary report, the one you are getting daily. This can be done weekly or as monthly summary as well, however, the weekly and monthly summary just shows user/IP and the number of incidents in each category, while the daily one shows the URL/Searches that incurred the breach as well.

 

Another is the instant e-mail option, which, as the name implies, is sent out as soon as the incident is recorded.

 

These two are separate functions and can be set to include content from one or all safeguarding categories. Within that framework, you can setup any combination of notifications and instant alerts you need. I hope that helps?

[ssouth]

The safeguarding notifications have 2 options with regards to content of output - one is the summary report, the one you are getting daily. This can be done weekly or as monthly summary as well, however, the weekly and monthly summary just shows user/IP and the number of incidents in each category, while the daily one shows the URL/Searches that incurred the breach as well.

 

Another is the instant e-mail option, which, as the name implies, is sent out as soon as the incident is recorded.

 

These two are separate functions and can be set to include content from one or all safeguarding categories. Within that framework, you can setup any combination of notifications and instant alerts you need. I hope that helps?

 

Where is the setup for instant alerts?

[ibpalle]

Same dialogue as the setup for the notifications in reports - safeguarding - notifications. When you look at the edit screen for a notification you will have a dropdown for notifications where the options are: None, Daily, Weekly, Monthly.

 

Then below, you will have an option for 'Also send instant alerts'.

 

These are 2 separate options - you can enable either or both.

 

I normally recommend having a daily notification summary for all categories and then have a additional notifications with instant alerts for specific categories like 'Suicide' and 'Bullying' for example.